Communication Key to Nationwide ‘Raising the Bar Even Higher’

“Nationwide were very proactive in sending us information early on from the onset of the coronavirus outbreak and throughout lockdown concerning the COVID-19 measures that they were adopting,” says Katie Waller, Programme Manager at Saxon Weald.

“They managed to reassure us, as a client, that they were following government guidelines, had put specific contingency plans in place and gave us further information and links to their website. The videos that they produced were both straightforward and informative and offered comfort in their processes at this worrying and unusual time.
“We have always been impressed with the way that Nationwide acts with integrity and professionalism. However, their recent communications have raised the bar even higher.”
Mark Lewis, Senior Commercial Manager at Sovereign, commented: “Nationwide has tackled this very difficult period with their usual excellent levels of communication and prompt responses.

“The decision to use videos as an aid for both staff and households was an innovative action that has been received really well. All requests by Sovereign have been dealt with in a ‘can do’ attitude by Nationwide.

“Nationwide are one of the leading contractors when dealing with change and new challenges with clear and concise guidance, method statements, risk assessments and pre-construction phase plans.”

Dante La Bella, Customer Services Manager at Abbey Developments Ltd, added: “Nationwide’s service is very efficient indeed even through these difficult times and communication is always excellent.”

“It was obvious to us from a very early stage that we needed to keep in regular contact with our customers and keep them informed of all the steps we were taking to make a safe return to operations,” says John Whalley, Nationwide Managing Director. “It’s great to receive feedback like this as it shows that we’ve tackled this difficult situation in the best way possible in order to safely service our customers’ needs.”